Frequently Asked Questions
How do I place my order?Arul Prasad JYou can order online at https://realestatepostrentals.ca/product-category/real-estate-sign-post-rentals/ to place your order.
How do I know you’ve received my order?Arul Prasad JWe will email or text you a confirmation when you place your order and a confirmation email will be sent after the install has been completed with a picture. If you do not receive a confirmation in 30 minutes of submitting your order please feel free to send your request again or give us a call at 647-846-7420
What if I have a sign for you to hang?Arul Prasad JWe will gladly hang up your sign, you must leave it at the install address the day before and indicated on the order notes were you will be leaving the sign.
I have something important that I want to tell you about the order. How do I do that?Arul Prasad JWhen placing your order there is a notes section to add extra notes. Alternatively, you can email or text us.
I don’t like where you installed the post-sign, and want it moved. Is there a charge for that?Arul Prasad JWe will place the post anywhere you like on the property as long as it is safe and legal, and you inform us on the order where you would like it. If you choose, however, to al-low us to use our best judgment, and then disagree with our selection, there is a ser-vice call charge to go back and move it. Here is link to Listing Visit: https://realestatepostrentals.ca/product/listing-visit-service-prices-package-5/
What happens if I don’t remember to renew after the 90 day rental period is up?Arul Prasad JYou will be notified via email or text 10 days prior to renewal with the renewal link and if you do not renew your post will be removed after the 90 days are up.
The post / sign was stolen or damaged and I want you to reinstall it. Is there a charge for that?Arul Prasad JYes, any service requests due to vandalism, car damage or other causes are charge-able.
The post / sign is not looking very good and I want you to reinstall it. Is there a charge for that?Arul Prasad JWe guarantee our workmanship and materials for 30 days from the date the post-sign was installed, and we will service the post free of charge within that time period. If the post has been up for longer than 30 days, there is a service call charge to reinstall it.
I have an emergency and need to contact you right away. What do I do?Arul Prasad JCall or email us. firstname.lastname@example.org or call us at call at 647-846-7420
My homeowners only want the service done on a certain day. Can you do that?Arul Prasad JWe always try to comply with our customers request, and will schedule requested in-stallations for you on regular business days but we cannot guarantee service on any particular day in case we are met with unforeseen circumstances. The homeowner wants you to call before you come. Can you do that? Our policy is that our communications remains strictly with the agent. We ask that you relay to us any information that the homeowner has in regards to the post system.
We’ve changed our mind and want to cancel the request. Can we stop the order?Arul Prasad JWe will do our best to contact the installer, but please have a contingency planned in case we cannot reach them. Please note if you cancel less then 24 hours/day before the installation date there is a 50% charge and you will only receive 50% of your mon-ey back. We schedule in our installer for time booked, this is our policy.
I have a “lot for sale”, or a particular spot in the yard (because of a flower bed / underground sprinkler / invisible dog fence / etc.), where I and the property owner want the post-sign to go. I would like to meet you there to show you. How can I schedule that?Arul Prasad JDue to the high volume of posts & signs that we install on any given day, it is not possi-ble to meet our customers at the site at a specific time. The best way to ensure we place the post where you would like it, is to place a marker. We suggest: • Stakes with ribbons or • Metal frames or directional arrows We require that you place a marker for properties that have underground sprinklers, in-visible dog fences, etc. If we get to the property and no marker is present, we will not install the post. A service call charge will apply for us to go back when the marker has been placed. Please note: If you fail to inform us that the property has an underground sprinkler, invis-ible dog fence, etc., we will not be responsible for any damages. If we are told to look for a marker on a property without special circumstances, and there is no marker present, our installer will use their best judgment. We do this to avoid delay and to save you the cost of a service call. If you dislike the location & did not leave a marker, there will be a service call charge to move it.
The homeowner said that the “sign” I asked you to remove is still at the property. What happened?Arul Prasad JMany times, agents forget to go back by the property and pick up the riders, direc-tional arrows, or metal frames you were using to supplement the sign post. The other possibility is that the homeowner pulled up the sign post and placed it in the garage, shed, or other inaccessible place, and we were not able to retrieve it. There is a charge to go back to retrieve it.
Do you store our signs?Arul Prasad JYes we do, Once your online request is processed, we will then take one of your Signs, which is stored at our storage facility, out to your listing address. We will then install the signpost and hang your sign. In the event all of your signs stored at our storage facility are in use, we will call you immediately so you can make arrangements to get a sign installed on the post. Not having one of your signs in our inventory will not slow the process of getting our signpost installed. We will still meet our commitment.To start having your signs stored at our storage facility please call 437-236-3863 or book a listing visit to arrange your sign pick up using this link https://realestatepostrentals.ca/product/listing-visit-service-prices-package-5/ You can then schedule to have all your signs picked up.