Frequently Asked Questions
My homeowners only want the service done on a certain day. Can you do that?
We always try to comply with our customers request, and will schedule requested in-stallations for you on regular business days but we cannot guarantee service on any particular day in case we are met with unforeseen circumstances. The homeowner wants you to call before you come. Can you do that? Our policy is that our communications remains strictly with the agent. We ask that you relay to us any information that the homeowner has in regards to the post system.We’ve changed our mind and want to cancel the request. Can we stop the order?
We will do our best to contact the installer, but please have a contingency planned in case we cannot reach them. Please note if you cancel less then 24 hours/day before the installation date there is a 50% charge and you will only receive 50% of your mon-ey back. We schedule in our installer for time booked, this is our policy.I have a “lot for sale”, or a particular spot in the yard (because of a flower bed / underground sprinkler / invisible dog fence / etc.), where I and the property owner want the post-sign to go. I would like to meet you there to show you. How can I schedule that?
Due to the high volume of posts & signs that we install on any given day, it is not possi-ble to meet our customers at the site at a specific time. The best way to ensure we place the post where you would like it, is to place a marker. We suggest: • Stakes with ribbons or • Metal frames or directional arrows We require that you place a marker for properties that have underground sprinklers, in-visible dog fences, etc. If we get to the property and no marker is present, we will not install the post. A service call charge will apply for us to go back when the marker has been placed. Please note: If you fail to inform us that the property has an underground sprinkler, invis-ible dog fence, etc., we will not be responsible for any damages. If we are told to look for a marker on a property without special circumstances, and there is no marker present, our installer will use their best judgment. We do this to avoid delay and to save you the cost of a service call. If you dislike the location & did not leave a marker, there will be a service call charge to move it.The homeowner said that the “sign” I asked you to remove is still at the property. What happened?
Many times, agents forget to go back by the property and pick up the riders, direc-tional arrows, or metal frames you were using to supplement the sign post. The other possibility is that the homeowner pulled up the sign post and placed it in the garage, shed, or other inaccessible place, and we were not able to retrieve it. There is a charge to go back to retrieve it.Do you store our signs?
Yes we do, Once your online request is processed, we will then take one of your Signs, which is stored at our storage facility, out to your listing address. We will then install the signpost and hang your sign. In the event all of your signs stored at our storage facility are in use, we will call you immediately so you can make arrangements to get a sign installed on the post. Not having one of your signs in our inventory will not slow the process of getting our signpost installed. We will still meet our commitment. To start having your signs stored at our storage facility please call 647-564-3863 or book a listing visit to arrange your sign pick up using this link https://realestatepostrentals.ca/product/listing-visit-service-prices-package-5/ You can then schedule to have all your signs picked up.Sign pick up on a removal
In order for us to know to bring your sign to storage upon removal of the post you will need to send us an email prior to the removal date or simply fill out a removal request form which has the option to pick up your sign upon removal using this link: https://realestatepostrentals.ca/post-removal-request/Post removal request
To make a removal request before the 90-day rental is up use the link below: https://realestatepostrentals.ca/post-removal-request/Post expiry & Renewal request
You will receive an email & SMS 10 days prior to your expiry date with an option to renew or disregard & the post will be automatically removed on day 90 of the rental term. To make a renewal request use this link: https://realestatepostrentals.ca/product/renewal-monthly/. Please renew at least 24 hours prior to the expiry/removal date.Important Notice for Order Renewals : When renewing your order, it is crucial to input the original order number correctly. Manually entering the address alone is insufficient, as renewals are processed based on the original order number you are renewing.
Key Points to Remember :
- Double-check your original order number: Ensure you use the original number, not any previous renewal order numbers.
- Incorrect order numbers: If the wrong order number is entered, your order will not be renewed but removed upon the scheduled removal date.
- Refunds: Any incorrect renewal orders will be refunded.
